It’s no secret that the past few years have created seismic changes in the retail industry.
Economic and supply chain issues have made it harder for consumers to shop. In fact, 88% of global consumers experienced availability, pricing and shipping issues. Retailers have responded by adding serious muscle to their e-commerce capabilities and expanding their BOPIS (buy online, pick up in store) capabilities.
To boost the productivity of associates and make their jobs easier, retailers have turned to handheld digital devices. This technology changes everything, from how employees conduct inventory and re-stock to having more information available.
Even with this additional technology, the retail industry continues to suffer from a chronic worker shortage. Retailers have far more unfilled job openings than the availability of unemployed workers with retail experience.
Unfortunately, 2.6 million tons of e-commerce returns end up in landfills since it is cheaper to dump returns than process and resell them. In the U.S. in 2020 alone, shipping returns from online orders pumped 16 million metric tons of carbon dioxide (CO2) emissions into the atmosphere—equivalent to the emissions generated by powering 2 million homes for a year.
Moreover, the handheld devices retailers rely on are prematurely ending up in landfills, too. According to the Global E-Waste Monitor 2020, the U.S. produced roughly 6.9 million metric tons of e-waste in 2019. A U.K. government report says, “New software updates are often not supported on older hardware, meaning it becomes necessary to replace the hardware despite the physical product still working.”
Our research report found that enterprises are aggressively chasing new upgrades and fresh hardware rather than maintaining, updating, diagnosing and fixing devices they already have. For example, 60% of IT decision makers said their ruggedized devices, tablets, laptops and wearables are being discarded unnecessarily.
How To Get To A More Sustainable Retail Future
Retailers can encourage their IT departments to use an enterprise mobility management (EMM) solution that can extend the lifecycle of handheld devices. So, instead of investing in new hardware prematurely, an investment in an EMM solution will allow the IT department to remotely monitor, diagnose and repair devices to expand their lifecycles.
Modern retailers leverage rugged devices that enable smarter supply chains, logistics, warehousing, distribution and inventory management. But handheld devices are powered by batteries, and batteries can begin to fail after a number of charging and discharging cycles. As a result, IT teams routinely discard entire sets of batteries to avoid the downtime that unexpected battery failures can cause.
Monitoring of battery life needs to be a core component of the e-waste conversation. Retailers need to predict battery failures before they occur and replace only those batteries that are predicted to fail. With an EMM that provides intelligent battery analytics, the lifespan of batteries can be prolonged, keeping them out of landfill sites as well as reducing costs by avoiding unnecessary battery replacement.
A more sustainable approach is vital, especially as retailers augment their capabilities with drones and autonomous vehicles. A reduce-reuse-and-recycle mentality will enable retailers to make better, mSustainabilityore sustainable choices that make the most out of every investment.
Retailers have the potential to shrink their overall carbon footprint and provide better real-time data to consumers—but getting the best results will require changes.
Sustainability is what consumers want, and investors are taking note, too. As BlackRock CEO Larry Fink put it in a recent letter to CEOs, “Sustainable investments have now reached $4 trillion. Actions and ambitions toward decarbonization have also increased. This is just the beginning—the tectonic shift towards sustainable investing is still accelerating.”
Getting to a more sustainable future means thinking more about the long term. Retailers should whiteboard out their use cases and think about where they can gain efficiency. With the right technology in place, retailers can easily manage their fleet of mobile devices across multiple locations and employees under a single pane of glass.
Retailers need to begin thinking about their businesses as a set of data flows. They need to optimize how they use data all the way from the retail floor back into the extended supply chain, considering how and where data is collected and making sure all those connections are rock-solid.
Pilot carefully, learn and only then roll out.
How retailers innovate matters, and that includes technology.